Use Case

Barista Skills Observation

Assess hospitality performance, customer service, and hygiene practices remotely.

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Quick facts

Primary audience: Hospitality, Retail Training, Food Safety
Evidence: Station setup video, Drink preparation footage
Assessment type: Remote performance assessment

Overview

This use case outlines how Remote Reviewer supports barista skills observation with structured evidence capture, review, and reporting.

Evidence captured

Station setup video
Drink preparation footage
Customer service scenarios

Reviewer workflow

Capture evidence from learner or trainee
Assign reviewers and task set criteria
Review submissions with timestamps and comments
Confirm outcomes and export xAPI statements

Outcomes

Consistent service standards
Evidence-based coaching
Documented hygiene compliance

Implementation notes

Capture end-to-end service flow to assess technique and customer experience.

Evidence requirements

Footage of setup, drink prep, cleaning, and customer interaction. Include hygiene checklist evidence.

Success metrics

Quality compliance rate, service time, and score changes after coaching.

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